Privacy Policy

AxioTab is operated by Axiosware LLC (“we”, “us”). This policy describes what we collect and how we use it when you visit axiotab.com, order from a restaurant powered by AxioTab, or run your restaurant on our platform.

What we collect

Diners: when you place an order we collect your name and, optionally, your email and phone number so the restaurant can fulfill your order and send you receipts and status updates. Payment card details go directly to Stripe; we never see or store card numbers.

Restaurants: we collect account details (name, email), business information you provide during onboarding, and billing details handled by Stripe. Order and menu data belongs to your restaurant.

Everyone: standard technical logs (IP address, browser type) used for security, rate limiting, and debugging.

How we use it

To operate the service: processing orders, sending transactional email (receipts, order-ready notices, verification codes), loyalty programs the restaurant configures, fraud prevention, and support. We do not sell personal information. Diner data is shared only with the restaurant you ordered from and the processors that run the service (Stripe for payments, Resend for email, our hosting and database providers).

AxioTab POS tablet app

The AxioTab POS app runs on a restaurant’s own counter or kitchen tablet and has no personal user accounts. A tablet is paired to a restaurant with a one-time code that grants a device token kept in the device’s encrypted storage; restaurant staff use the tablet to take and fulfill orders.

Order data on the tablet: the app shows staff the order details a diner provided (name and, if given, phone number and order notes) so the order can be prepared and handed off. That data belongs to the restaurant. The app keeps no on-device cache of order data, so a reassigned or resold tablet carries no prior customer information.

Notifications: when enabled, the tablet registers a Firebase Cloud Messaging token so the kitchen is alerted to new orders. Diagnostics: when enabled, the app sends crash and error reports (via Sentry) with technical details and non-personal event context to help us fix problems; these reports exclude customer names, phone numbers, and order notes. The app does not collect device location or use advertising identifiers.

Retention

Order history is retained for the restaurant’s records and accounting. You may request deletion of your personal information by contacting us at the address below; we will honor requests subject to legal record-keeping requirements.

Contact

Questions or requests: hello@axiosware.com.