Delete your account

From inside the app

This is the fastest way, and it takes effect immediately. Open your restaurant’s AxioTab app, go to Account, scroll to the bottom and tap Delete account. Confirm when asked. You are signed out on every device straight away.

If you no longer have the app

Email hello@axiosware.com from the address on the account, with the name of the restaurant whose app you used. We will confirm and delete within 30 days. We ask you to write from the account address because it is the only way we can tell it is your account.

What deletion removes

• Your name, email address, phone number and birthday
• Your loyalty points balance and reward history
• Every signed-in session, on every device
• Any device registered for order-ready or booking notifications
• Your marketing contact history and any unused promo codes
• Your sign-in identity, including the Google connection if you used one

None of this can be undone, and none of it is recoverable.

What is kept, and why

Your past orders stay in the restaurant’s records. A restaurant is required to keep its own sales, tax and refund history, and an order is part of that history rather than part of your profile.

They are separated from you before anything is kept. The link between the order and your account is cut, and your name, email address and phone number are removed from the order itself. What remains is a transaction with no person attached to it.

Ordering again later

Nothing stops you. You can order as a guest with no account at all, or create a new account with the same email address. It will start empty: a new account is not the old one coming back.

Questions

Write to hello@axiosware.com. Our Privacy Policy describes everything else we hold.