Payments and billing
Issue a refund
Refund a guest for a canceled or incorrect order, in full or in part.
2 min read·Last reviewed
Sometimes an order is wrong or cannot be filled. You can refund the guest in full or in part, and because payments run on Stripe, the money returns to their card.
Steps
- 1
Find the order
Open the order you need to refund from your order history.
- 2
Choose full or partial
Refund the whole order or just part of it, for example a single item that was out.
- 3
Confirm the refund
Confirm, and Stripe returns the funds to the guest's card. Refunds can take a few business days to appear for the guest.